Refund Policy for Make It Tools
Effective Date: 1/01/2024
At Make It Tools, we are committed to ensuring our customers are satisfied with their purchases. This Refund Policy outlines the conditions under which refunds, returns, and exchanges are processed. By shopping with us, you agree to the terms outlined below.
1. Returns Eligibility
1.1 Change of Mind
We accept returns for change of mind within [Insert Number] days of receiving your order, provided the following conditions are met:
- The item is unused, in its original condition, and packaging.
- All tags, manuals, and accessories are intact.
1.2 Faulty or Damaged Items
If you receive a faulty, damaged, or incorrect item, please notify us within [Insert Number] days of delivery to arrange a return or exchange. Proof of damage (e.g., photographs) may be required.
1.3 Excluded Items
The following items are not eligible for return unless faulty:
- Custom-made or personalized products.
- Clearance or final sale items.
- Consumable items (e.g., drill bits, adhesives) once opened.
2. Refund Process
2.1 Initiating a Refund
To request a refund, please contact us at:
Email: [Insert Contact Email]
Phone: [Insert Phone Number]
Provide your order number and a description of the issue.
2.2 Inspection and Approval
Returned items will be inspected upon receipt. If approved, your refund will be processed within [Insert Number] days to your original payment method. Shipping fees are non-refundable unless the return is due to our error.
2.3 Rejected Returns
If a return does not meet the eligibility criteria, the item will be sent back to you, and no refund will be issued.
3. Exchanges
If you prefer an exchange instead of a refund:
- Notify us of the item you wish to exchange within [Insert Number] days of receipt.
- We will process the exchange once the returned item is inspected and approved.
4. Shipping for Returns
4.1 Return Shipping Costs
- For change-of-mind returns, the customer is responsible for return shipping costs.
- For faulty or incorrect items, we will cover return shipping fees or provide a prepaid label.
4.2 Lost or Damaged Returns
We recommend using a trackable shipping method for returns. We are not responsible for items lost or damaged during return transit.
5. Refund Timeline
Once approved, refunds are typically processed within [Insert Number] business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
6. Contact Us
If you have any questions or concerns about our Refund Policy, please get in touch:
Thank you for choosing Make It Tools! We value your business and are here to ensure your experience is seamless and satisfactory.